Every marketplace—be it Amazon, Flipkart, or Meesho—has its own unique data quirks. Because our templates are built with specialized logic for each platform, we offer Template-Specific Expert Appointments to ensure you get the most accurate help possible.
If you require hands-on assistance, please visit our [Templates Page]. Ensure you select the appointment product that corresponds to the specific template you are using. This allows us to prepare the correct technical environment before our call, saving you time and ensuring your data is fixed correctly the first time.
1. Product Documentation (Knowledge Base)
Every premium template comes with access to our 24/7 Knowledge Base. Here, you will find step-by-step guides on how to export marketplace reports, map your data, and interpret your results. We highly recommend reviewing these guides first for the fastest resolution to common setup questions.
2. Product Integrity Guarantee (Free Support)
If you encounter a technical bug (e.g., a formula error in the original file) or if the sheet is not performing as advertised upon download, we will provide a fix or a replacement file at no additional cost.
- Condition: This applies only to the original, unmodified version of the template purchased from our store.
- Exclusion: We cannot provide free support for issues caused by user-customized formulas or structural changes made to the template after download.
3. Template-Specific Expert Appointments (Paid Support)
Because our templates (Amazon, Flipkart, Costing, etc.) vary in complexity, we offer dedicated support sessions tailored to each specific product.
If you have unique marketplace data issues, or if you have accidentally modified a complex function and need it restored, you can book a specialized Expert Remote Session.
- Customized Pricing & Time: Each template has its own dedicated support product. Duration and pricing vary based on the complexity of the sheet’s logic.
- What’s Included: A 1-on-1 remote screen-share (Zoom/Google Meet) to audit your specific data and troubleshoot your setup live.
- How to Book: Visit the “Template” section of your marketplace of “Templates Page” and select the appointment product that matches the template you are using.
Please note: Support appointments are strictly reserved for verified buyers of Simply Recon templates.
